Frequently Asked Questions

Find clear, straightforward answers to common dental questions, from appointments and insurance to treatments and aftercare. Our FAQ page is designed to help you feel informed, confident, and comfortable before every visit to our office, where you'll find a friendly care team.

• How do I schedule an appointment?

  You can conveniently request an appointment online or call our team at 585-450-0583.

• Do you accept walk-in patients?

  Please request an appointment on our website or give us a call before coming in.

• Where can I park?

  We have plenty of patient parking available right outside of our practice.

• Do you take insurance?

  Yes, we’re in-network with insurance providers such as Blue Cross Blue Shield, Cigna, and more. If you want to verify your coverage, please give us a call.

• What financing or other payment options do you offer?

  We have financing options available through CareCredit and Cherry, both offering monthly payment plans to fit your needs. Our team also offers our VIP membership program as an alternative to insurance.

• What are your practice hours?

  Here are our hours of operation below. We’re closed on Fridays, Saturdays, and Sundays.

  Monday: 8 a.m. – 5 p.m.
  Tuesday: 8 a.m. – 5 p.m.
  Wednesday: 8 a.m. – 5 p.m.
  Thursday: 8 a.m. – 2 p.m.

• How do I transfer dental records?

  Transferring your child’s dental records is a straightforward process. Just complete our records release form and contact your previous provider. They can securely send X-rays and notes to our office, ensuring a seamless continuity of care.

• What sedation options do you have if my child has anxiety?

  We do everything possible to make your child’s dental experience positive and relaxing, including offering sedation options such as oral conscious sedation and laughing gas.